[NMUG] itunes on pc

[Alan Barber]

I am trying to help via a 3rd person a lad who has cerebral palsy.
He has been using itunes on a pc for sometime with no problems.
He moved his "music to an external hard drive" and couldn't access it.
With great difficulty he went into Birmingham Apple store and they  
recovered it back to his pc.

His problem is that he is asked for his password every time he tries  
to download to his ipod.
It seems to be working after this but he finds it a problem.

Have I given enough info for someone to come up with a solution.

Regards

Alan