[NMUG] Loss of internet access

[Campbell]

Ken,
      Many thanks for your informative reply.
      I am using Plus Net broadband via Thompson Speed Touch ST 585 v6
wired, not wireless.
      The curious thing is that I have been using Onspeed
successfully, first on Dial Up and then on broadband for about six
years. Broadband comparatively recently, which, possibly
coincidentally, is when the fun started.
      Thanks to a saintly neighbour, I have been interrogating Onspeed
on a Windows lap top, on " live chat " for three days and it has
become clear that their experts have been merely quoting from their
printed material, rather than from experience with the product.
      I am deliriously happy to report that I am writing this on my
own  iMac, having rooted out every vestige of Onspeed from the
machine. The trash basket was red hot!
      However, there still remains the mystery as to HOW a piece of
installed software could appear to have hijacked the system. I wonder
if it was accidental that the uninstaller wouldn't?
               Thanks again,
                 John

---------- Forwarded message ----------
From: Campbell <cruachan.beatus at googlemail.com>
To: nmug at nmug.org.uk
Date: Tue, 27 Oct 2009 08:40:30 +0000
Subject: [NMUG] loss of internet access
Hi,
  Looking for an off the wall intellect.
  I am running an iMac on OS 10.4.11
  I have been using Onspeed for a number of years with few problems.
However, I found that if Onspeed failed to open, I could not access the net.
Usually, when I restarted Onspeed, everything returned to normal.

  A couple of days ago, Onspeed packed up, I cannot restart, and I have
lost contact with the outside world. Currently, I am struggling with a
windows lap top. borrowed from a generous neighbour.
  Although I have made frequent contacts with Onspeed, they do not seem to
be able to grasp that I am Macless and that their helpful download
programmes are coming in on a windows machine. I have recorded their latest
effort, but my Mac "does not recognize" the cd.
   As far as I can establish, I have removed all traces of Onspeed and
therefore shoul be able to contact the net au naturel, so to speak.
   I'm not sure that I have either the confidence or for that matter
competence, to return to a virgin hard drive but, short of that, what on
earth can I do?
   All suggestions of the non geek speak variety would be pathetically
gratefully received and actioned. [As was said of Rupert, "I am a bear of
limited intelligence"]
    With many thanks in advance,
             Sincerely,
           John M Campbell



---------- Forwarded message ----------
From: Ken Hamer <ken.hamer at stackyard.org>
To: Norwich Mac User Group list <nmug at nmug.org.uk>
Date: Tue, 27 Oct 2009 08:54:25 +0000
Subject: Re: [NMUG] loss of internet access
John,

You don't mention what sort of internet connection you are using, e.g.
dial-up or broadband, your provider or what sort of device you have
which connects the iMac to the phone line.  Can you give us more info?

Onspeed is one of those things which sounded like a good idea for
dial-up users and many use it successfully.  However, I have seen
terrible problems caused by it on PCs and certainly wouldn't recommend
for broadband users.  If you want to persist, there is nothing to
prevent you from downloading the Mac version of the Onspeed executable
to the PC and transferring it to the iMac using a memory stick or
optical disk.

Ken